Jet2 has been asking customers in Spain to return to the UK earlier than planned β or risk having to make their own way home.
The budget airline has cancelled a number of flights and told holidaymakers to return within four days.
David Jones, who has been travelling around Spain for two weeks with his partner Helen Rickard, was informed by text that their return flight had been cancelled.
Mr Jones, from the West Midlands, said the company told him over the phone to βmake our own arrangementsβ to get home if they did not want to accept a return flight a week early.
The couple were due to fly home from Alicante on August 8, and have also had a backup return flight with easyJet cancelled with no alternatives offered. They have now had to buy a return flight via Ryanair.
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βI understand times are difficult. Itβs why we were prepared for quarantine and had an alternative flight in reserve,β said Mr Jones.
βIβm very disappointed that both companies seem to play fast and loose with their legal obligations.β
Jet2 said it has taken the decision to suspend flights and holidays to Tenerife, Gran Canaria, Fuerteventura, Lanzarote, Majorca, Menorca and Ibiza up to and including August 9.
Flights to mainland Spain have already been cancelled and the company is operating empty outbound flights to pick customers up until August 3.
A spokesperson said: βWe are contacting customers who are currently in these destinations to advise them of their options regarding flying back to the UK.
βWe appreciate that some of our package holiday customers were due to stay on holiday for longer than this and we apologise for any inconvenience caused. It is important to note that we are responding to a very fast-moving situation with updates coming from the Government with little or notice, and we have had to make decisions about our programme accordingly.
βWe can assure these customers that we will be in touch with them to resolve any issues that they may have.β
Travellers returning to the UK from Spain will have to self-isolate for 14 days, however current Government advice is that there is no need to leave the country ahead of schedule.
The UK is advising against non-essential travel to Spain, including the Balearic and Canary Islands.
Rory Boland, editor of Which? Travel, said holidaymakers have been stuck in the middle of a βtug of warβ between Government advice and travel company policies.
He said: βThe Government had said people on holiday in the Balearic and Canary Islands donβt need to return early, but Jet2 has decided that they should.
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βJet2 must now urgently clarify whether this is a requirement or a choice, and make it clear to customers whose package holiday has been cancelled what their rights are to a partial refund for the remainder of their trip.
βThe past week has seen utter confusion for holidaymakers. The Government needs to work more closely with the travel industry so that tour operators and airlines can better manage these changing requirements, and holidaymakers arenβt caught between following Government advice or potentially losing the money for their holiday.β
Get in touch with our news team by emailing us at webnews@metro.co.uk.
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Source: Metro