Holidaymakers flying with Jet2 risk being stuck if they don’t return within the next few days (Picture: Clara Margais / Getty Images)

Jet2 has been asking customers in Spain to return to the UK earlier than planned – or risk having to make their own way home.

The budget airline has cancelled a number of flights and told holidaymakers to return within four days.

David Jones, who has been travelling around Spain for two weeks with his partner Helen Rickard, was informed by text that their return flight had been cancelled.

Mr Jones, from the West Midlands, said the company told him over the phone to ‘make our own arrangements’ to get home if they did not want to accept a return flight a week early.

The couple were due to fly home from Alicante on August 8, and have also had a backup return flight with easyJet cancelled with no alternatives offered. They have now had to buy a return flight via Ryanair.

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‘I understand times are difficult. It’s why we were prepared for quarantine and had an alternative flight in reserve,’ said Mr Jones.

‘I’m very disappointed that both companies seem to play fast and loose with their legal obligations.’

Jet2 said it has taken the decision to suspend flights and holidays to Tenerife, Gran Canaria, Fuerteventura, Lanzarote, Majorca, Menorca and Ibiza up to and including August 9.


Tourists enjoy a day out at Playa de Figueretas in Ibiza on July 30
The company has also cancelled flights to and from Spanish islands, such as Ibiza (Picture: AFP via Getty Images)

Flights to mainland Spain have already been cancelled and the company is operating empty outbound flights to pick customers up until August 3.

A spokesperson said: ‘We are contacting customers who are currently in these destinations to advise them of their options regarding flying back to the UK.

‘We appreciate that some of our package holiday customers were due to stay on holiday for longer than this and we apologise for any inconvenience caused. It is important to note that we are responding to a very fast-moving situation with updates coming from the Government with little or notice, and we have had to make decisions about our programme accordingly.

‘We can assure these customers that we will be in touch with them to resolve any issues that they may have.’


Tourists in the terrace area of the Plaza del Parque on July 28, 2020 in Ibiza
There has been confusion as to whether tourists can stay in Spain or should return early (Picture: Getty Images)

Travellers returning to the UK from Spain will have to self-isolate for 14 days, however current Government advice is that there is no need to leave the country ahead of schedule.

The UK is advising against non-essential travel to Spain, including the Balearic and Canary Islands.

Rory Boland, editor of Which? Travel, said holidaymakers have been stuck in the middle of a ‘tug of war’ between Government advice and travel company policies.

He said: ‘The Government had said people on holiday in the Balearic and Canary Islands don’t need to return early, but Jet2 has decided that they should.

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‘Jet2 must now urgently clarify whether this is a requirement or a choice, and make it clear to customers whose package holiday has been cancelled what their rights are to a partial refund for the remainder of their trip.

‘The past week has seen utter confusion for holidaymakers. The Government needs to work more closely with the travel industry so that tour operators and airlines can better manage these changing requirements, and holidaymakers aren’t caught between following Government advice or potentially losing the money for their holiday.’

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Source: Metro