Kate and William’s visit to a care home in Wales has been criticised by a family member who says the royal couple got a head start on relatives (Picture: PA)

The Duke and Duchess of Cambridge have been criticised for paying a visit to a care home before family members were allowed to.

The royal couple visited Shire Hall Care Home in Cardiff on Wednesday, but Rhys Thomas says it was upsetting to see members of the Royal Family get a head start on relatives.

Mr Thomas said he was not allowed to visit his dad until today after a carer at the facility tested positive for coronavirus. He said he had not seen his father, who has dementia, since the start of July.

He said: ‘It’s a bit upsetting that we can’t go but the Royal Family are allowed to go there and play bingo.

‘We didn’t know about it beforehand. Maybe the care home didn’t know about it in advance, so I’m not critical of not knowing.’

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During the visit, Kate and William met with Joan Drew-Smith, 87, who hilariously told William he had done a ‘bloody s****y job’ of hosting a round of virtual bingo during lockdown.

While Mr Thomas understood Kate and William cheered residents up, he felt the royal visit was a ‘bit insensitive’ given the restrictions on family members.

He said ‘every moment is precious’ with loved ones – especially since the start of the pandemic. He won’t be able to see his father until Tuesday as he is going away.

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The Duke and Duchess of Cambridge playing virtual bingo during lockdown.
Kate and William developed a connection with the care home residents through a round of virtual bingo (Picture: PA)

Britain's Prince William and Kate, the Duchess of Cambridge watch children play at an amusement arcade, where TV program Gavin and Stacey was filmed, in Barry Island, Wales, Wednesday Aug. 5, 2020, during their visit to speak to local business owners about the impact of COVID-19.
Kate and William visited Barry Island in Wales to hear about the impact of Covid-19 (Picture: AP)

‘But of course, we don’t know if the care home will be locked down again,’ Mr Thomas told the BBC.

‘It looks like I could have gone on Wednesday, but the Duke and Duchess were there.’

The care home said visitor suspensions applied to only one community in the facility.

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That community was in isolation and the royals did not visit there.

The care home said the facility was now coronavirus-free for 28 days and visits could resume for all.

A spokesman told the BBC the care home ‘understood the connection between residents and their loved ones’ and staff ‘have worked hard to develop innovative ways to keep them in touch’ throughout the pandemic.

The royal family declined to comment.

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Source: Metro